Welcome to the Hockey Stick Market FAQ page. We’re here to help players from Junior/Youth to Senior levels, goalies seeking specialized gear, and hockey enthusiasts worldwide get the information they need. Below you’ll find answers to common questions about our products, shipping, payments, and more.

🏒 Quick Tip: Looking for Full Right (Right Glove) goalie gear or Pro Stock equipment? You’re in the right place. We specialize in hard-to-find items and pro-grade gear for serious players.

Products & Gear

1. What types of hockey equipment do you sell?
We specialize in pro-grade hockey equipment for all player levels. Our curated selection includes:
  • Sticks: Including our exclusive Pro Blackout™ series and NHL Pro Stock sticks.
  • Goalie Gear: From Full Goalie Sets to specialized Full Right (Right Glove) configurations for goalies who catch with their right hand.
  • Protective Gear: Helmets Elbow Pads Gloves Pants Pads
  • Apparel: Jerseys & Socks and other team wear.
  • Nets & Accessories
We categorize products by skill level: Junior/Youth, Intermediate, and Senior.
2. Do you carry specialized gear for goalies?
Absolutely. Goalies are a core part of our community. We are one of the few retailers that consistently stock:
  • Full Right (Right Glove) Gear: Complete sets and individual components for right-catching goalies.
  • Full Goalie Sets: Curated packages for all levels of play.
  • Individual Goalie Gloves, Pads, Helmets, and Pants.
Our goalie selection is built on understanding the unique needs of the position.
3. Is your equipment suitable for beginners?
Yes! While we offer pro-grade gear, we also cater to developing players. Look for our Junior/Youth and Intermediate categories. These products offer excellent quality, protection, and value for players growing their skills. Our Free Shipping on orders over $50 CAD is perfect for parents outfitting young players.

Ordering, Payment & Accounts

4. What payment methods do you accept?
We accept all major credit cards and secure online payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely. We do not store your full payment details on our servers.
5. Do I need to create an account to order?
No, you can check out as a guest. However, creating an account allows you to:
  • Track your order history.
  • Save your shipping details for faster checkout next time.
  • Access exclusive offers and updates.
Account creation is quick, free, and designed with players in mind.

Shipping & Delivery

6. Where do you ship from, and how long does processing take?
All orders are shipped from our warehouse in Canada. Our team picks, packs, and prepares your gear within 1-2 business days after your order is placed.
7. What are my shipping options and costs?
We offer two reliable shipping methods to serve players worldwide (excluding a few remote/conflict zones):
  • 🚀 Standard Shipping (Recommended for Speed):
    Cost: $12.95 CAD flat rate.
    Carrier: DHL or FedEx.
    Delivery: 10-15 business days after dispatch.
    Best for: When you need gear fast and want reliable tracking. Perfect before a big game.
  • 🎯 Free Shipping (For the Budget-Savvy Player):
    Cost: FREE on all orders over $50 CAD.
    Carrier: EMS.
    Delivery: 15-25 business days after dispatch.
    Best for: Planned purchases, complete gear sets, or international players maximizing value. Our most popular option.
💡 Pro Tip: Ordering a Full Goalie Set or combining items like Gloves with Pads easily hits the $50 free shipping threshold.
8. Do you ship to my country? What about customs fees?
We ship worldwide to most countries. (Some remote regions are excluded. If unsure, contact us).

Customs & Duties: International shipments may be subject to local customs fees, taxes, or import duties. These charges are the responsibility of the recipient and are not included in our shipping costs. We declare all packages accurately as “Sports Equipment” with the true value to ensure smooth customs clearance.
9. How can I track my order?
As soon as your order is dispatched, we send you a tracking link via email. You can use this link to monitor your gear’s journey in real-time from our warehouse to your doorstep.

Returns & Exchanges

10. What is your return policy?
We get it—sometimes the fit isn’t right. Our return policy is straightforward:
  • Timeframe: You have 15 days from the delivery date to initiate a return.
  • Condition: Items must be unused and in their original packaging.
  • Process: Contact our player-support team at [email protected] to start a return.
  • Cost: Return shipping is at the customer’s expense.
Please see our full Return Policy on our website for complete details and instructions.
11. What if my gear arrives damaged or there’s an error with my order?
We’re sorry to hear that! Please contact us immediately at [email protected] with your order number and photos of the damaged item or a description of the error. Our team will work swiftly to resolve the issue for you.

Still Have Questions?

Our player-support team is here to help you get from Click to Rink.

Email us: [email protected]

Our Home: Hockey Stick Market, 2969 Pownal Road, Alexandra, CA C1B 0M4

Serving the Global Hockey Family.

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